Are you interested in engaging with a variety of officials about security and intelligence matters of interest to New Zealand? The GCSB is seeking a talented person with maturity and experience to work in customer engagement. You will be working in a team of passionate professionals with strong relationship management skills.
The Customer Relations team runs a dynamic and comprehensive engagement programme to a wide range of customers. A new approach to customer engagement will see significant change in the way we do business in the coming year, with an emphasis on increasing face-to-face interaction with customers. We are looking to grow the team this year, and we are seeking an energetic and flexible person to join our team.
The role involves managing a portfolio of customers across government, and working with intelligence professionals across GCSB and the wider New Zealand Intelligence Community. You will be required to develop and maintain productive relationships in order to protect and enhance New Zealand’s security and well-being.
To be successful in this role you will be enthusiastic and self-motivated. You will be able to work both independently and in a team, and display sound judgement. You will also have:
- excellent inter-personal skills, with the ability to deal credibly with senior officials and with specialist analysts across a range of disciplines;
- a tertiary qualification in an area such as international relations or political science;
- a good knowledge of international relations, particularly relating to issues shaping New Zealand’s foreign , security and economic policies;
- a sound appreciation of the focus of core government departments;
- exceptional oral and written communication skills;
- strong organisational skills;
- sound problem solving abilities; and
- excellent attention to detail.
While experience in intelligence analysis would be desirable, we also welcome applications from candidates who have experience in other fields and who are willing to work hard to develop the required knowledge and skills to become an effective Customer Relations Officer.
Salary from $68,316 - $102,474 per annum
A position description can be found attached here.
How to apply
Applications must include a completed application form, a current CV and cover letter. These should be sent to firstname.lastname@example.org quoting reference number C2/18/102 and placing your full name in the subject line of the email. Only completed applications will be progressed.
Please direct any enquiries regarding this role to email@example.com
To be eligible for employment within the NZIC you must have been a NZ citizen for at least 10 years. Alternatively you must hold NZ Permanent Residence or hold a current NZ Residency Class Visa and have been a citizen of UK, USA, Canada or Australia for at least 10 years.
You must be able to obtain and maintain a high level security clearance. Ordinarily to obtain this level of clearance candidates must have a 15 year checkable background in countries where meaningful and reliable checks can be undertaken. Where requisite checks are unable to be made, the candidate application may not be able to be progressed.
Applications close 19 October 2018
The NZIC treats all applications for employment in the strictest confidence and we ask that you maintain a similar level of confidentiality. You are expected to exercise discretion during the recruitment process and throughout your career.